ROLE: UX Designer II, Server & Management Studios, 2010.
SUMMARY: Windows Intune is a cloud based web client, enabling small to medium enterprises to manage up to 500 computers.
I worked on several feature areas, including creation of the client to distribute software applications. This involved instilling a user-centered design process, using generative research to form generic workflows and IA, which were then reflected in the UI.
SOFTWARE DEPLOYMENT WORKFLOWS
Generative research provided the context and insights to step out the phases and workflow for planning, preparing and deploying software via a cloud service.
USER RESEARCH ARTIFACTS - CARD SORT
Participants provided an expected order of steps for Software Deployment. This was used to inform the steps that appeared in the UI, a Wizard.
Alternative designs (left) were evaluated via an online survey with existing Windows Intune users. The final design incorporated feedback on the preferred layout, preferred order of columns, and the use of "pinning" vs "favorite" for problematic accounts.